Burnaby is a city of distinct neighbourhoods, and the water damage risks across them vary more than most people expect. The older homes in Burnaby Heights and Willingdon Heights tend to have aging pipe infrastructure that can fail quietly over time. Brentwood and Metrotown have seen a wave of high-rise and mid-rise construction over the past decade, where a single leak can travel through concrete and affect multiple floors before it becomes visible. Out toward Burnaby Lake and South Slope, ground water intrusion during heavy rainfall is a common problem, particularly in homes with older drainage around the foundation.
The damage itself can look like a lot of things. Sometimes it’s a ceiling stain that appears after a rainy week. Sometimes it’s a musty smell coming from a basement that’s been slowly taking on moisture. Sometimes it’s a burst pipe or a washing machine supply line that goes all at once. Whatever the source, water in a Burnaby home tends to travel further than it first appears, and the sooner it gets properly addressed, the less it costs to fix.
Incredible Restorations is on call 24 hours a day, seven days a week, 365 days a year. Our team arrives equipped to extract water, set up structural drying, assess moisture behind walls and under floors, and document everything your insurance adjuster needs from the start.
We serve all of Burnaby including Burnaby Heights, SFU, Brentwood, Lougheed Town Centre, North Fraser Way, Lochdale, Gilmore, Metrotown, Sullivan Heights, Burnaby Lake, Capitol Hill, Barnet, Willingdon Heights, Brentwood Park, Park Crest, Cascade Heights, Green Tree Village, Garden Village, Central Park, Suncrest, Champlain Heights, South Slope and surrounding neighbourhoods.
Available 24 hours a day, 365 days a year.
Burnaby properties range from older character homes to brand new high-rises, and handling water damage properly looks different depending on what you’re working with. Incredible Restorations has worked across all of them. Our team is certified, our process is thorough, and we work alongside your insurance provider so you’re not navigating the claim process on your own.
Our goal is straightforward: get your Burnaby property back to normal as efficiently as possible, with clear communication the whole way through.
Sewer and toilet backups, burst pipes, supply line failures, sump pump and water heater issues, roof leaks from heavy rain, ground water coming through the foundation: whatever brought water into your Burnaby property, we’ll get it out.
Soaked hardwood doesn’t have to mean a full replacement. Our in-place drying system saves water-damaged floors without tearing them out, which keeps costs down for homeowners, property managers and insurance companies.
Fire damage in a Burnaby home or business is hard enough. Firefighting efforts almost always leave water damage behind as well. We handle both together, with a clear restoration plan and consistent communication from start to finish.
If something looks off at your Burnaby property and you’re not sure how serious it is, call us. Our certified team will come out, assess the situation honestly and give you a detailed estimate.
A break-in, vehicle impact or storm damage to your windows, doors or siding needs a fast response. We get to your property quickly and secure it before anything else can go wrong.
From the first call through to the final walkthrough, we manage the whole process. Clear timelines, transparent costs and one team accountable from start to finish.
We bill insurers directly. Your cost is typically your deductible only.
Most exterior restoration work following storm damage, water intrusion, or sudden structural failure is covered under property insurance. We have extensive experience working directly with insurance adjusters across all major providers, managing the documentation, scope reporting, and billing on your behalf.
You have the right to choose your own restoration contractor. You are not obligated to use the company your insurer recommends. Incredible Restorations bills your insurance directly so your out-of-pocket cost is typically your deductible only.
Dealing with water, fire, or storm damage? The Incredible Restorations team is here to help, any time, any day.
Our phone lines are open 24/7, and our team is committed to getting your life back to normal as quickly as possible. We know how stressful property damage can be, and we’re dedicated to making the process as smooth as possible for you.